Terms Of Service (TOS)
This is the all the legal stuff. Everything you need to know about acquiring services from us is contained in this TOS (Terms of Service). We expect all users of our services to read through this TOS and be familiar with what is and isn't allowed on our servers. By signing up for our services you acknowledge having read and agree to our TOS.
All users of our services, and all customers upon signing up for our services, agree to comply with our Terms of Service (TOS). The purpose of our TOS is to ensure customers are using our services with due regard to the rights of other Internet users and in compliance with the requirements of our network environment. We reserves the right to add, delete, or modify any provision of our TOS at any time without notice, effective upon either the posting of the modified TOS to our website or notification of the modified TOS via Email. Any complaints about a customer’s violation of the TOS should be sent to abuse @ geniteas.co.uk. This TOS supersedes any other agreement with us or our owners; written, oral, by conduct, or otherwise.
Violation of these policies may result in the suspension or termination of your account. We shall not be held liable for any refunds, damages or data loss if your account is terminated for TOS violations. No Modifications of this contract by customer is allowed.
Account Setup
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under in order ensure proper delivery of notifications. Setup is usually within 1 hour but if manual verification is needed, setup may take up to 24 hours. Set up will not be activated until we can reach someone by phone to verify the order. These verification calls are done between 9AM and 8PM your local time. Set up may be delayed until such time as we can speak with the person placing the order at the number provided. To assure speedy set up and avoid order rejection, please include a valid telephone number.
We must have a valid contact details in order to provide service. This includes email (off server) as well as a valid telephone number and mailing address. We reserves the right to deny access to your account until proper contact details are provided. We also reserve the right to request additional details to verify your identity such as copy of credit card used or proper ID.
We reserve the right to refuse service at our sole discretion. We are based in the UK. As such, we cannot offer service to individuals residing in countries and/or territories under current UK or US sanctions. Any falsified information during signup will result in refusal of service.
Changing the main domain to your account after initial signup may result in additional fees.
Accounts are non-transferrable without prior approval. Before any account is transferred to new ownership, proper verification by way of a £5.00 verification fee to a valid credit card or submitting a government issued ID is required.
You must be 18 or older to acquire service from us.
Acceptable Content
All services provided by us may only be used for lawful purposes. Examples of unacceptable content include, but are not limited to: copyrighted material, material we judge to be threatening or obscene, hate sites, illegal pornography (eg. child porn), warez sites, proxy scripts, dangerous or insecure scripts.
Forbidden - Unacceptable Content
--> No Cracked/Pirated software, and material that violates copyright law.
--> No Illegal MP3s or AVIs.
--> No Photos or Images for which you do not own the copyright.
--> No Eggdrops, Torrents, Virus/Trojans (nor can you link to them), IRC, Hack Programs, Hack Archives.
--> No Game servers
.
--> No Hate, Threatening or Obscene sites.
--> No XXX Sites (At our sole discretion).
--> No Gamer/Gaming related sites.
--> No Anime themed nor related sites.
--> No sites that link to unacceptable material as provided in this TOS
--> No proxy scripts, shell scripts or scripts that allow SSH or simulated SSH access.
--> No Doubler, Pyramid or HYIP programs.
--> No Free Email Accounts. You cannot use our service to supply free email accounts to users. We are not to be used as a free email service.
--> No sites from countries or regions under current UK or US sanctions as displayed at
http://www.treas.gov/offices/enforcement/ofac/
--> No sites or content that is not easily discernable or translated by our staff.
--> If you are not certain whether your content is acceptable, please email admin at geniteas.co.uk.
We reserve the right to suspend any anime, gamer related or other site that violates our TOS without notice. Account termination for TOS violation negates any refund for unused time.
We reserves the right to reject any site we feel to be hateful, threatening or obscene. Certain formmail scripts such as matt's formmail.cgi and other known exploitable scripts will be removed without notice from our servers. These are often used by spammers. Please use an alternate secure formmail. Feel free to email support for suggestions.
All third party scripts must be the latest secure version. Failure to keep your scripts updated will result in suspension of account or other measures at our sole discretion, including removal of script by our techs. If an exploit through a script you have installed on your Web hosting space causes harm to our servers or otherwise affects the performance of our services we reserve the right to terminate your account for TOS violation. We will automatically remove any insecure script, this includes insecure FormMail of any kind. If using a formmail script please be sure to use a secure option. Email sales if you need secure options.
Acceptable Content
--> We do not allow Pornographic sites on Basic and Advanced hosting plans. We allow soft adult sites on these plans, however. By that we mean some nudity is ok, sexual acts are not.
--> We do allow XXX rated sites on our Mega plan as long as proper model releases are signed with model IDs available for review. As well as copyright on all images and videos.
Final decision is up to our management and admins. We will actively work with law enforcement officials to prosecute child pornagraphy or those found to be breaking the law. It is your responsibility to adhere to your local laws. It is at our sole discretion to decide whether your content is acceptable under these terms of service. If you are not certain whether your content violates this TOS, please email sales @ geniteas.co.uk with a sample link.
Payment Information
You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify us of your desire to cancel any or all services received, those services will be billed on a recurring basis. We reserve the right to adjust pricing plans and optional fees. There is a 24 hour grace period on payments. Your account is in risk of suspension if payment is not received by 12:01am the day after your account is due. Payments made after the first 72 hours after invoice is due are subject to a £10 late fee. Payments made with E-check may take 4-5 days to clear. If using E-check, please allow enough time before your payment due date as pending E-check payments do not constitute a paid invoice and past due accounts are still subject to suspension.
Suspension for Non-Payment
If your account is suspended for non-payment, a £10 reinstatement fee will be incurred. In addition, any special promotion or offers will be negated. If your plan has been discontinued you may be required to move to a current plan at the current published rates.
Cancellations and Refunds
If not cancelling within the first 30 days, the cancellation will be effective as of your next billing date. This applies to monthly, quarterly, semi-annual and annual payments.
--> 30 days advance notice is required.
We reserve the right to refuse a refund if we find that you used your account against our Terms of Service or abused our support staff.
Required for Cancellation
In order to request cancellation of your plan, please submit a ticket through the helpdesk to the billing category. Please be sure to include the following information:
--> Domain name
--> Username
--> Date of Signup
--> Method of Payment
--> PayPal transaction number or last four digits of credit card used (depending on method of payment used)
--> Reason for Cancellation (optional)
--> Cancellation requests made via email to any other email and not via the help desk as instructed will not be honored.
After the initial 30 day cancellation window, cancellations are effective as of your next billing date.
Upgrade/DownGrade Policy
You can upgrade your hosting at any time. There are no additional fees other than the pro-rated difference between plans.
Plan downgrades are effective as of your next billing date.
E-mail Policy and Zero Tolerance Spam Policy
Company has a zero stance policy on SPAM, Junk E-mail or UCE. Spam, Junk-mail and UCE are defined as:
*The sending of the same, or substantially similar, unsolicited electronic mail messages, whether commercial or not, to more than one recipient. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. UCE also includes e-mail with forged headers, compromised mail server relays, and false contact information.
This prohibition extends to the sending of unsolicited mass mailings from another service, which in any way implicates the use of our network whether or not the message actually originated from our network.
Block Removal. If Customer actions have caused our mail servers or our IP address ranges to be placed on black hole lists and other mail filtering software systems used by companies on the internet, Customer will be assessed a £200 charge to Customer account and £100 per hour for administrative charges incurred to remove and protect mail servers and IP ranges.
Drop-Box Accounts. Using this network for the receipt of replies to unsolicited mass email (spam) sent from a third-party network is prohibited.
Header Forgery: Forgery of email headers (spoofing) is prohibited.
Proxy Spamming: Spamming via third-party proxy, aggregation of proxy lists, or installation of proxy mailing software is prohibited.
Relaying. Configuration of a mail server to accept and process third-party messages for sending without user identification and authentication is prohibited.
Mass Mailings: Sending mass unsolicited email is considered spam. Unsolicited email is defined as email sent to a recipient who has not double-opted in to mailings from the Customer. Senders of mass mailings must maintain complete and accurate records of all opt-ins, including the email and its headers if applicable, and provide such records to us upon request. If positive and verifiable proof of opt-in cannot be provided, complaints from recipients of the mailing are considered proof they did not subscribe and the mailing is unsolicited.
Mailing Lists: Our mass mailing rules also apply to mailing lists, list servs, or mailing services contracted for by Customer. The policy is stated as follows: An acceptable mailing list will be focused at a targeted audience that has voluntarily signed up for e-mail information using a double opt-in process or that has made their e-mail address available to Customer for distribution of information. The list must also allow for automatic removal by all end Customers with non-distribution in the future.
Resource Usage
a) Accounts on shared servers may not utilize 20% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, Mailing Lists, etc.
b) Users may not run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed. No IRC.
c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e)Accounts on shared servers must not utilize more than an overall 10% CPU or Memory in any given day.
Configuration Changes and Module Requests
We do not honor any configuration changes or module requests on hosting servers.
Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold GeniteAS.Co.UK harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against GeniteAS.Co.UK, its agents, its customers, its owners and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless geniteas.co.uk, it's owners and partners against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with GeniteAS.Co.UK; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from GeniteAS.Co.UK.
GeniteAS.Co.UK will not be responsible for any damages your business may suffer. GeniteAS.Co.UK makes no warranties of any kind, expressed or implied for services we provide. GeniteAS.Co.UK disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by GeniteAS.Co.UK, it's owners, and/or its employees or partners. GeniteAS.Co.UK reserves the right to refuse service. We reserve the right to limit what scripts and software is uploaded to our servers.
Maintenance
GeniteAS.Co.UK designates time periods ("Scheduled Maintenance Windows") during which it may limit or suspend the availability of the hardware and/or software involved in providing its Services and Products (an "Outage") to perform necessary maintenance or upgrades. Scheduled Maintenance Windows currently are between the hours of 12 am and 5 am Eastern Standard Time. If planned maintenance has the possibility of making the server or servers, as the case may be, utilized by Customer inaccessible to the Internet during a Scheduled Maintenance Window, We will provide not less than three (3) hours prior electronic mail or other notice to Customer of the Scheduled Maintenance Window during which the Outage is planned. We reserve the right to conduct maintenance with out prior notice if the situation is urgent.
We reserve the right to make any changes to our servers without prior approval from our clients. These changes may be for performance or maintenance reasons. We are not responsible for any adverse affects our changes may have on your files, databases or configurations.
Uptime Policy
We promises to have your hosting account up 99.9% of the month. This excludes all scheduled maintenance, reboots, self inflicted downtime, acts of god, backbone issues, Dos or DDoS attacks, hardware failures or data center induced outages. Your account will be credited as delailed in our
SLA. To claim an uptime credit, please submit a support request via the helpdesk under the "billing" category and post your site monitor logs.
For accurate uptime monitoring please use a third party monitoring system.
Right to Terminate
Any domain that causes harm, damage, crashes or otherwise compromises or affects other users will be terminated. We reserve the right to terminate any account we find to be hosting or storing files against our TOS. We reserve the right to terminate your account without warning if your offense is endangering the integrity or performance of our servers.
DoS attacks or any other attacks launched from within our servers or against our servers may result in your account being terminated. Determination is at our sole discretion.
We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this TOS or hinders performance on our servers, at our sole discretion. We also reserves the right to make any such modifications in an emergency at our sole discretion.
Domains placed on our servers must resolve to our servers. It is your responsibilty to provide an offsite email address as your primary contact where you can be reached in case issues arise. We must also have a valid phone number on file as verified when placing your order.
Support
--> We offer 24/7/365 support via Support Ticket via our Help Desk located at https://geniteas.co.uk/help
--> We do not offer telephone support at this time. Clients are welcome to call in case of server down and unavailable help desk. Emails to admin seeking support may go unanswered. Please use the proper channels when requesting support.
--> Support is only provided to the main account holder. If there will be additional staff or users requesting support for your organization, please email admin(at)geniteas.co.uk with a list of authorized users and what permissions they have to request support for: ie password change, IP move, sales, billing, etc.
Abuse of our support staff will not be tolerated. Our staff will always respond in a courteous and respectful manner. We ask that you do the same. We reserve the right to suspend or terminate your account if we find you to be abusive to our support staff.
We do not support any third party scripts. We do not offer assistance with mail scripts, custom email configurations or database issues unless the issue is serverside. We are happy to investigate server side issues and resolve as necessary and available.
We do not offer Frontpage support aside from verifying that the proper Frontpage extensions are installed on your account. Issues with uploading or Frontpage itself must be handled by the software maker as required by their licensing agreement.
We do not support changes you make to your default DNS settings. Any changes you make to the standard DNS configuration remain your responsibilty. The extent of our support on these issues is restoring DNS settings to default.
If you have any issues with a support staff member, please email abuse(at)geniteas.co.uk
500MB Disk Space
